We offer a 72 hour try out period after delivery for every instrument that we sell. Accessories can be returned up to two weeks after delivery. Layaway items are not eligible for refunds.
When returning an instrument, we ask that you pack with care and insure the package for its full value. We can't refund an instrument that has been damaged during shipping or that is no longer in original condition.
Every instrument is available to try out at our store by appointment. As we are a boutique speciality string store, we want to keep our instruments in fine condition and in the hands of you - the player. Plus, you can try them out in a comfortable, friendly, no pressure environment that will allow you experience the differences and unique personalities of all our different instruments.
We can setup your instrument before shipping however you'd like for free! Though, we must say, that most every instrument we receive from our talented group of luthiers comes setup to perfection.
Rest assured that our instruments are always packed with the utmost care and are fully insured when shipping. You'll be emailed tracking info as soon as it ships out.
We can ship several of our instruments internationally. Please contact us for a shipping quote.